Returns Policy
We want you to be completely satisfied with your purchase.
7-Day Return Policy
We offer a 7-day return policy on most items. You can return products within 7 days of delivery for a full refund or exchange.
Return Eligibility
To be eligible for a return, your item must be:
- Unopened and unused, with the safety seal intact
- In its original packaging
- Requested within 7 days of delivery
- Accompanied by the invoice or proof of purchase
Non-Returnable Items
The following items cannot be returned:
- Opened or used supplements — for health and safety reasons
- Products with a broken safety seal (unless reported as damaged/tampered with an unboxing video)
- Items damaged by improper storage or handling after delivery
- Items marked as final sale or clearance
- Gift cards and prepaid vouchers
How to Return an Item
Request Return
Log into your account and go to your order history to request a return.
Ship Item
We arrange a pickup from your address in most locations — or share the return address if pickup isn't available.
Get Refund
Once received and inspected, your refund will be processed within 5-7 days.
Refunds
Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your refund.
If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within 5-7 business days.
Return Shipping
For defective or incorrect items, we will provide a prepaid return shipping label. For other returns, the customer is responsible for return shipping costs.
Exchanges
If you need a different variant or model, we recommend returning the item for a refund and placing a new order for the fastest delivery.
Damaged or Tampered Items
If you receive a damaged or tampered package, contact us within 48 hours of delivery. An unboxing video showing the sealed package being opened is required for all damage and tampering claims — we recommend recording every unboxing. Once verified, we will arrange a replacement or full refund immediately.
Order Cancellations
Orders can be cancelled anytime before dispatch from your account or by contacting support. Once an order has been dispatched it can no longer be cancelled — please receive it and use the return process instead. Refunds for cancelled prepaid orders reach your original payment method within 5-7 business days.